ILevel Company Policies
At ILevel, we are committed to delivering exceptional art installation services with professionalism, integrity, and care. The following policies ensure the safety of our team, the protection of your property, and the highest quality results for every project.
Scheduling & Cancellation Policy
We understand that plans can change. However, our installers reserve time specifically for your project, and last-minute changes affect our ability to serve other clients.
24-Hour Notice Required: Cancellations or rescheduling requests must be made at least 24 hours before your scheduled appointment.
Late Cancellation Fee: If you cancel or reschedule within 24 hours of your appointment, you will be charged 50% of the project estimate.
No-Show Policy: Failure to be present or provide access at the scheduled time will result in a charge of 50% of the project estimate.
We appreciate your understanding and cooperation in respecting our team’s time and schedule.
Safety & Right to Refuse Service
The safety of our team is our top priority. ILevel reserves the right to refuse or discontinue service under the following circumstances:
- • Dangerous Conditions: We will not perform installations that pose unreasonable safety risks to our team, including unstable structures, hazardous materials, inadequate lighting, or unsafe working environments.
- • Inaccessible Locations: Projects requiring unsafe ladder placements, extreme heights without proper equipment, or conditions that compromise our ability to work safely.
- • Unsuitable Wall Conditions: Walls with structural damage, excessive moisture, or materials unable to support the weight of the artwork safely.
If our team determines that a project cannot be completed safely, we will discuss alternatives with you.
Installation Standards & Hardware Requirements
Professional Hardware Only
ILevel uses only professional-grade, industry-standard hardware selected specifically for each installation based on:
- ✓ Artwork weight and dimensions
- ✓ Wall material and structure
- ✓ Security requirements
- ✓ Long-term durability & earthquake/vibration safety
We cannot and will not use client-provided or third-party hardware. Our installers are trained to assess and select the appropriate hanging systems, and using unverified hardware compromises both safety and our quality guarantee.
No Client Assistance During Installation
Our art handlers are highly trained professionals who work with precision and care. For insurance, liability, and quality assurance purposes:
- • Clients and third parties may not assist with the physical installation process.
- • Our team works independently to ensure proper technique and safety protocols.
- • You are welcome to observe and provide placement guidance, but please allow our team to handle all physical aspects of the installation.
This policy protects you, your artwork, and our team while ensuring the exceptional results ILevel is known for.
Payment Terms
- Estimates: All quotes are estimates based on the information provided. Final costs may vary if project scope changes.
- Payment Due: Payment is due upon completion of work unless other arrangements have been made in advance.
- Accepted Payment Methods: We accept cash, check, and major credit & debit cards. We do not accept ACH or wire transfers.
- Invoice Terms: Invoices for commercial clients are due within 30 days unless otherwise specified.
Insurance & Liability
- Licensed & Insured: ILevel has been fully licensed and insured since 1990.
- Liability Coverage: We carry comprehensive liability insurance to protect your property and artwork.
- Certificates of Insurance (COI): We can provide Certificates of Insurance (COI) when required by building management, co-op boards, or property owners. If your building requires a COI, please notify us at the time of booking so we can prepare the necessary documentation. Additional processing time may be required, so advance notice is appreciated.
- Client Responsibility: Clients are responsible for ensuring artwork is in good condition prior to installation. ILevel is not liable for pre-existing damage to artwork or frames.
Property Access & Worksite Standards
- Access Requirements: Clients must provide clear access to installation areas, including removal of furniture or obstacles as needed.
- Clean Worksite: Our team maintains a clean, professional worksite and will leave your space tidy upon completion.
- Respect for Your Home: We treat every space with the utmost care and respect, using protective coverings and taking precautions to avoid damage to floors, walls, and furnishings.
Adjustments & Satisfaction Guarantee
- Final Review: We conduct a final walkthrough with you to ensure complete satisfaction.
- Minor Adjustments: Small adjustments made during the final review are included in your project.
- 90-Day Hardware Warranty: If hardware fails due to installation error within 90 days of installation, we will repair at no charge.
- Post-Installation Changes: Requests to move or adjust artwork after completion may incur additional charges.
Have Questions About Our Policies?
Our team is here to assist you with booking, Certificates of Insurance, and custom project requirements.